New User Interfaces in Real Estate

31 Juli, 2018

More than only Smart Home?

New user interfaces open up new ways of interacting with people and computer systems, especially when using input devices and software. Recent trends in new user interfaces include chatbots and interfaces such as Alexa, Google Home or Apple Siri. The first point of contact for the user with a computer is the user interface. Computers are an extension of our natural mental abilities, but for most of the time in computer history, our interface to these functions has been limited to low-bandwidth input devices such as the keyboard and mouse. Wiping on touchscreens has brought us closer to the natural interaction with inanimate objects, but is still far from human interaction. People communicate most naturally through language. Special hardware has already been developed for this purpose. It can seamlessly process both input and output channels. The challenge for a computer to communicate with people on their terms is that natural human language is contextual and seems to be too chaotic for computers.

Recently, a number of technologies such as natural language processing, voice-to-text, and machine learning have reached a state of development where conversation interfaces can be put to practical use.

In the real estate industry, the technology is currently used almost exclusively in the smart home sector. Use of services becomes very easy with the help of New User Interfaces. But there is also potential in companies to optimize costs and time. There is the challenge of time-consuming data and process integration. Because the technology is not yet fully mature, New User Interfaces can also lead to dissatisfaction, depending on the type of user. First use cases are with chatbots instead of call centers.

Future Impact

Why are both voice and chat bots experiencing a new hype, even though they have been around for over twenty years? The rapid decline in the cost of getting started and developing several related technologies, such as cloud services, has led companies like Apple or Amazon to invest heavily in conversation interfaces with overwhelmingly positive consumer sentiment. With new monetization models, the future will be rewarding for the early adopters. Smart home products like Amazon Echo, Google Home and others have proven what language processing can do with devices connected to the internet. In the future, digital assistants will change the way people interact with devices and become generally accepted as part of everyday life. In addition, New User Interfaces will influence the consumer behavior significantly. May it be as digital property manager, butler or just as a conversation partner. However, it will be a major challenge to overcome privacy concerns.



Travtus is a digital property manager that connects your tenants, your back office and your sales representatives. Travtus helps you keep track of the important things in your business. Improve on-site deployment and increase operational efficiency.

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Tablet Solutions

WorkHeld from Tablet Solutions is a holistic cloud solution for craftsman and service technicians in the field. With the help of Workheld, construction projects can be digitally controlled and executed, all using state-of-the-art technology such as an intelligent language assistant.

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Thomas Veith

Thomas Veith

Partner, Head of Real Estate, PwC Germany

Tel.: +49 69 9585-5905

Julia Arlt

Julia Arlt

Global Digital Real Estate Leader, PwC Austria

Tel.: +43 699 16305045

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