Consulting, technology, and operations for customs and foreign trade from a single source.
SAP GTS Managed Services for Customs and Trade Compliance
Your expert
Steffen Trumpp
Director, International Customs & Trade Solutions at PwC Germany
Tel: +49 175 3286 429
Email
Leverage SAP® Global Trade Services (GTS®) with a proven baseline, compliance, and AI.
The transformation from SAP ECC to S/4HANA, RISE with SAP, or SAP Cloud ERP is putting global trade processes to the test. Traditional Sales and Distribution Foreign Trade functions are changing. Export controls are becoming more complex, while sanctions list screening requirements and the EU customs reform bring further challenges.
For companies, this raises questions like: Which processes should be handled in SAP GTS, which in SAP S/4HANA, and where can cloud or AI solutions add value? How can costly new developments and company-specific customisations be avoided by leveraging a proven SAP GTS baseline?
As a system and business integrator, we combine customs and foreign trade consulting, SAP GTS technology, and ongoing operations. Our established baseline helps you accelerate your go-live, avoid costly custom developments, and leverage integrated AI use cases such as AI-powered tariff classification. At PwC, we support you throughout the entire process, providing advice on customs and foreign trade, implementing technology and ensuring reliable system operations.
Your ideal SAP GTS model in 30 minutes
Free initial consultation with our experts
SAP GTS reimagined: faster, leaner, smarter
Why SAP GTS is becoming a strategic decision
The transformation to SAP S/4HANA is prompting many companies to rethink their global trade processes. At the same time, requirements for export control, sanctions screening, preference management, and customs management are increasing. You need to decide which functions you’ll run in SAP GTS, which in SAP S/4HANA, and which you can complement with cloud and AI solutions.
Companies that make these decisions too late risk costly customisations, manual rework, and compliance gaps. That’s where we come in. We combine customs and foreign trade consulting with SAP GTS technology, AI use cases, and managed services. This allows us to address not only how a process should be implemented from a technical point of view, but also whether it is viable from a functional and legal perspective. Additionally, we make sure the solution is implemented efficiently and streamlined.
Your benefits: from legal requirements to stable system operations
- Shorter time to go-live and value-driven implementation
- System & Business Integrator
- Integrate AI strategically into customs processes
- Stable and secure operations
Shorter time to go-live and value-driven implementation
Proven project approaches, experienced SAP GTS specialists, and preconfigured best-practice processes significantly reduce your time-to-value while minimising the need for customer-specific developments. You can start using the system effectively and realise tangible value from your system early on, while keeping it release-ready and future-proof.
System & Business Integrator
We are both a system integrator and a business integrator. This means we not only implement SAP GTS from a technical perspective but also embed it into your customs and foreign trade processes, from export control and preference management to sanctions screening. This gives you technical implementation, regulatory expertise, and process know-how from a single source.
Integrate AI strategically into customs processes
AI delivers value by supporting specific operational tasks. For instance, AI-powered tariff classification directly within SAP GTS enables goods to be classified in a more structured, consistent, and transparent way.
This reduces your team’s workload, improves process quality, and helps maintain operational efficiency, even as product volumes increase.
Stable and secure operations
Monitoring, health checks, automated controls, and access to our experts ensure stable and compliant operations. Our specialists take care of support, maintenance, and continuous development. This reduces the effort required for troubleshooting, manual checks, and technical coordination, while reducing your team’s workload.
Latest insights on SAP GTS, AI, and global trade
AI-powered tariff classification with SAP GTS
AI delivers value where it supports specific operational tasks. Take tariff classification as an example: by integrating AI-powered classification directly with SAP GTS, you can classify goods faster, more consistently, and in a compliant manner. This will ease your team’s workload, improve process quality, and help you remain efficient even as product volumes increase.
EU customs reform: What you need to do now
The EU customs reform is the most significant overhaul of European customs legislation in decades. New structures, such as the EU Customs Data Hub, and changing responsibilities will require extensive adjustments to processes and systems. We help you assess the potential impact at an early stage and prepare your SAP GTS landscape for the future.
US tariffs: Keeping trade risks in view
New US tariffs and an increasingly volatile trade policy environment are significantly changing the conditions for globally operating companies. Rising costs and more complex compliance requirements demand greater transparency and the ability to respond quickly. We’ll show you how our solution helps you stay agile and respond effectively to changing trade conditions.
SAP GTS Managed Service Provider
Not every company needs the same operating model. That’s why we support different approaches to running SAP GTS effectively and cost-efficiently. If you want to get started quickly while reducing the burden on your internal IT team, cloud and managed service models can be a suitable option. If you have specific requirements regarding architecture, governance, or infrastructure, we support you with selective operating and support models.
Together, we’ll define which services we provide, which responsibilities remain within your organisation, and how the model integrates seamlessly into your existing IT and process landscape. This gives you a setup that’s tailored to your specific needs rather than a one-size-fits-all solution.
Our service portfolio: the right solution for every strategy
- SAP GTS Managed Service Provider Solution
- Application Managed Services
- Selective Support
SAP GTS Managed Service Provider Solution
Our Managed Service Provider solution is designed for companies of all sizes, enabling you to use SAP GTS efficiently without having to build and maintain your own infrastructure. Our solution is based on a mature baseline refined over decades and helps you get up and running quickly, making it an ideal option for modernising your global trade processes as part of an S/4HANA, RISE with SAP, or cloud transformation. You benefit from rapid deployment, predictable costs, and reduced operational responsibility.
Application Managed Services
Our Application Managed Services are designed for companies that already use SAP GTS but want to outsource operations and/or ongoing development to experienced specialists. We provide defined operational, support, and service activities, ranging from monitoring and incident management to health checks, updates, and functional support across customs, global trade, and compliance.
Selective Support
Do you operate SAP GTS internally but require additional expertise on specific topics? We provide flexible support for implementation projects, system optimisation, compliance requirements, health checks, and questions relating to export control, preference management, and customs processing. This allows you to complement your existing team with specialist expertise as needed, without fully outsourcing responsibility for ongoing operations.
Together, we define your optimal SAP GTS strategy
Schedule a non-binding assessment and identify your next steps now.
Frequently asked questions about SAP GTS and PwC services
Testimonials
“I have known and valued PwC for more than 10 years, particularly its consultants for their expertise, empathy, and support. That is why I regularly recommend PwC to others, including in reference discussions with prospective clients.”
“PwC combines deep functional expertise and technical capabilities with a high level of reliability in day-to-day operations. What we value most is the trusted, collaborative partnership on equal terms, which goes far beyond a traditional service provider-client relationship.”
Contact us
Partner, Customs & International Trade, PwC Germany
Tel: +49 151 14261677
Steffen Trumpp
Director, International Customs & Trade Solutions, PwC Germany
Tel: +49 175 3286429
Sascha Gatzky
Senior Manager, International Customs & Trade Solutions, PwC Germany
Tel: +49 1511 4165212