Susanne Schmutzler
Partner Change Management in Workforce Transformation
Hamburg, PwC Germany
Susanne Schmutzler is a Partner at PwC Germany and Change Management Lead. She is a firm believer in the “power of we” and sees change as an ongoing, personal process. In her view, transformation succeeds when it is co-created – with head, heart, and mindset. Together with her team, she turns strategy into action, working hands-on and with genuine commitment.
Susanne Schmutzler is convinced that, in a dynamic world, adaptability and a willingness to embrace change are crucial. With her NextGen Change approach, she puts people at the heart of transformation, providing clear direction, targeted capability development, and seamless integration into day-to-day work. Drawing on her flexible network and experience, she supports change effectively, whether targeted or organisation-wide.
With an interdisciplinary team of over 50 change experts, we guide organisations across diverse industries through complex change processes, provide clarity, and enable genuine co-creation. We bring together expertise, methodology, and technology to deliver holistic, scalable, and human-centred change. Change is not just our profession, it is our passion.
At a glance
Areas of focus
- Leader and citizen activation
- Personalised experiences
- Essential skills and behaviours
- Change for ERP
- Change for HR
- Change for operations
Experience
- 10+ years’ experience in the life sciences industry
- 15+ years’ expertise in workforce transformation
- Deep expertise across Pharmaceuticals and MedTech
- (Consumer) Healthcare
- Industrial Products and Services
- Public Sector
Credentials
- Pharmaceuticals: development of a global readiness strategy with clear KPIs
- Consumer Health: roll-out of a global digital audit
- Pharmaceuticals: defining the HR capabilities of the future through human-centred design and C-level coaching
Education
- 2006–2009: Bachelor of Arts in Media & Communication Management (SRH University)
- 2009–2011: Master of Arts in Entrepreneurship and Business Development (Leuphana University Lüneburg, Linköping University, London School of Economics and Political Science)
