Boost productivity with the AI copilot for intelligent SAP processes
Artificial intelligence is transforming how we interact with software. In core business systems such as the SAP landscape, a structured shift to new ways of working is particularly critical. With SAP Joule, an AI-powered assistant, you gain more than just a new conversational interface for summarising information from the SAP Help Portal. Joule unlocks entirely new ways of working beyond established click paths – from navigating to the right application in the S/4HANA Cloud to preparing highly specific information on demand.
This fundamentally reshapes day-to-day operations across the entire SAP solutions portfolio. As an experienced partner, we help you implement Joule within an appropriate governance framework and tap the full potential of the AI copilot in a secure and value-adding way.
“SAP Joule has a transformative impact on business operations by delivering real-time insights, automating routine tasks and ultimately driving innovation and operational efficiency.”
What sets PwC’s services for SAP Joule apart
How SAP Joule is transforming interaction with your SAP landscape
The introduction of large language models (LLMs) into critical enterprise processes marks a turning point in how we work. Within the SAP ecosystem, Joule provides an integrated, GenAI-driven assistant that brings these new ways of working to the ERP world.
The assistant actively supports operational activities by, for example, providing buyers or shipping specialists with contextual data and pre-populating transactions. With its navigation capabilities, Joule leads users straight to the functions they need, speeding up workflows – whether in SAP S/4HANA Cloud or other modules.
By drawing on extensive knowledge bases such as the SAP Help Portal, Joule can answer complex questions without users having to leave the application.
“As an experienced SAP partner and early adopter, we know from hands-on experience how Joule works and how to use the assistant to create tangible business value. This insight flows directly into our advisory services.”
Success factors for effective use of SAP Joule
Which technical and regulatory foundations need to be in place to integrate Joule as a conversational interface into daily work? Technically, the service is based on the SAP Business Technology Platform (BTP). For identity and access management (IAM), Joule relies on SAP Cloud Identity Services. SAP Build Work Zone enables the configuration of navigation services and controls role-based access scenarios.
Governance is a critical success factor. Sensitive personal data must remain protected and AI output must be critically reviewed before further processing. SAP’s own security policies are particularly relevant here. Organisations need integrated approaches to ensure compliance with legal and regulatory requirements. This covers both IT security and the target operating model (TOM), which must be adapted to support new, AI-enabled processes.
AI transformation in your SAP landscape
Let’s unlock your SAP potential together
How we support you with SAP Joule
- Joule setup
- AI governance & compliance
- Training
Joule setup
We act as your implementation partner for the technical deployment of SAP Joule. This includes configuration on SAP BTP, setting up roles and authorisations, and integrating Joule into your existing systems. We ensure all technical prerequisites are in place for a smooth start and that your SAP system landscape is “AI-ready”.
AI governance & compliance
Using LLMs requires clear rules. We advise you comprehensively on data protection, security and the ethical use of AI. Together, we develop appropriate policies to ensure that no sensitive data is processed unintentionally and that Joule’s outputs can be reliably embedded into your business processes.
Training
We support your organisational transformation and align your target operating model with the new capabilities. Through targeted training, we enable your employees to use Joule’s navigational, transactional and informational features effectively in their day-to-day work.
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