AI in SAP S/4HANA

Your expert for questions

Florian Backfisch
Director at PwC Germany
Tel.: +49 160 99485640
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Holistically integrate AI into your SAP S/4HANA landscape

AI fundamentally changes how we design, deliver and operate S/4HANA transformations and solutions. By embedding intelligence into core S/4HANA processes, AI helps organisations streamline operations, increase transparency and strengthen compliance. Intelligent automation reduces complexity and frees up capacity for higher-value activities.

Make your SAP S/4HANA solution and transformation smarter – with AI at its core

In S/4HANA transformation programmes, we reimagine business processes and their outcomes with the latest AI innovations. Therefore, we focus on business AI opportunities that create measurable value within our clients’ business processes. This is where AI enables organisations to make smarter decisions faster by providing real-time insights directly within their S/4HANA processes. It helps reduce manual effort, increase process reliability and unlock measurable efficiency gains across the entire value chain. This allows our clients to accelerate their transformation journey while ensuring lasting business impact.

Additionally, we utilise AI in programme delivery to help bring this business value to life, using proven transformation accelerators. This allows our clients to accelerate their transformation journey while ensuring lasting business impact.

Fundamentally smarter business processes through the integration of AI

Our business AI approach combines embedded SAP Business AI with custom AI solutions that transform enterprise operations.

The SAP Business AI portfolio provides a multi-layered architecture that spans the full breadth of enterprise functions. This foundation is further strengthened by a broad AI ecosystem of SAP partnerships. This offers S/4HANA users fully integrated, ready-to-use AI solutions for various business use cases.

Our AI experts distinguish between two complementary areas:

• Embedded SAP Business AI: These are AI features and agents that are already integrated into standard SAP business applications and processes.
• Custom AI: These are AI solutions specifically built and integrated using SAP BTP frameworks. We tailor these solutions to address your unique business needs.

By combining SAP’s embedded intelligence with our ability to design and deploy custom AI solutions, our clients generate measurable value through embedded and custom business AI solutions.

Systematically enhance the delivery of your S/4HANA transformation with AI

Delivery AI is embedded into the day-to-day activities of project members in S/4HANA transformation projects. It supports teams as they plan, design, build, test, deploy and operate new solutions.

The core idea is simple: AI should increase delivery quality and make it more scalable without changing how teams fundamentally collaborate. By integrating artificial intelligence directly into programme delivery processes, we help project teams to achieve higher quality, efficiency and innovation at every phase of the project. Therefore, we use:

• AI enriched toolchain: AI features and extensions within our standardised toolchain
• Custom AI tools: Custom AI tools developed by us to enhance transformation delivery
• Special AI use cases: Use cases implemented in standard AI tools to adapt them to S/4HANA transformations

From AI potential to real business impact 

AI is no longer a future ambition within SAP S/4HANA transformations – it is a decisive differentiator today. The true value lies not in isolated use cases, but in a holistic approach that seamlessly integrates strategy, governance, architecture, and execution. Let’s elevate your S/4HANA transformation to the next level – pragmatic, scalable, and business‑driven. Connect with our experts to explore how we can help you turn AI innovation into measurable and sustainable value.