PwC & Salesforce

Cloud computing services for outstanding customer service

Your expert

Jens Christian Zwenger is the Salesforce Alliance Leader at PwC Germany

Jens Christian Zwenger
Salesforce Alliance Leader at PwC Germany
Tel: +49 89 5790-6684
Email

PwC integrated cloud services and Salesforce

At PwC, we work at the intersection of technology and business to create innovations that delight your customers and empower your customer service team members. We help you provide your clients and employees with seamless access to cloud-based platform services, infrastructure, and solutions, anywhere, anytime. We do this by combining our technical and strategic expertise with Salesforce technology. Through our Salesforce-based solutions – which have won several awards – you can transform your business process management (BPM) by automating and integrating core business processes quickly.

PwC services powered by Salesforce

Commercial Excellence for process management

Commercial Excellence is our end-to-end process management solution that brings together all operations – from initial enquiry to order – on a single platform. It offers seamlessly integrated services at all levels: from sales to customer service. We enable your company to accelerate business processes and make them more efficient, put new insights into action and strengthen customer loyalty.

Service Excellence for customer experience

Our Service Excellence offering makes it easier for you to meet and exceed your customers’ expectations by delivering excellent customer service. With our advanced multi-cloud technology tools, you can anticipate potential customer problems, forecast call centre call volumes, and enhance the performance of your customer service team. Consequently, you can quickly increase revenue, reduce costs, and increase customer loyalty and satisfaction.

Retail Clienteling solution for customer engagement

Retail Clienteling is our cloud-based platform that enables retailers to deliver differentiated, personalised, and seamless experiences to their customers. We can integrate it with the hardware, software, or both, that you need to run your retail business.

MuleSoft for connecting applications

MuleSoft is the leading integration platform as a service (iPaaS) offering and the next generation of application integration. It includes a complete life-cycle application programming interface (API) management platform. With the help of MuleSoft, we offer your company future-proof connectivity between Salesforce and other technologies, like SAP S/4 HANA. MuleSoft: 

  • ensures smooth migration and application integration scenarios 
  • gives a 360° view of customer data, regardless of the source.

And its “API-led connectivity” enables the creation of reusable packages, which are the basis for fast data transfer and adapting to new challenges. 

OneBank for unified banking

Digitally savvy banking customers increasingly want access to personalised yet secure information anytime, anywhere. Our secure banking solution powered by Salesforce, OneBank helps relationship managers and retail bankers understand their individual customers and customer base better than ever before.

Supplier Relationship Management

Our Supplier Relationship Management (SRM) is a cloud-based integrated solution that gives service providers intuitive self-service capabilities that:

  • improve collaboration
  • increase transparency and visibility in purchasing processes.

Always on Workforce for staff engagement

Our Always on Workforce solution helps employees discover new things, get involved and collaborate more efficiently, boosting employee satisfaction and increasing productivity and innovation throughout the employment cycle.

Customer-centric Internet of Things

PwC’s Customer Centric IoT (CCIoT) offers our clients and businesses like yours the necessary advisory offerings and technology solutions to extend the customer journey and complete the 360° view of the customer. 

The technical solution opens up new possibilities, such as transparent, real-time asset management, predictive maintenance and a usage-based selling approach. 

Our Salesforce awards

The analyst community regularly recognises us as a CRM and Salesforce implementations leader. We are also regularly recognised by the CRM community at the Global Strategic Partner Innovation Awards. Since we began participating in the awards programme in 2013, we have won more awards than any other systems integrator.

2020 - Winner of the Salesforce Partner Innovation Award in the Marketing category.

Our experts helped an international automotive manufacturer roll out intelligent and data-driven marketing globally; we optimised the entire personalisation and retargeting based on the Salesforce Marketing Cloud and Audience Studio. IDC awarded us the Salesforce Partner Innovation Award in the Marketing category for this ambitious project.

Learn more

Winner of the Salesforce Partner Innovation Award in the Service category.

Our experts helped Leadec, a foremost industrial services provider, digitise its core business processes with Salesforce and optimise its sales and service processes. For this far-reaching project, we were awarded the Salesforce Partner Innovation Award in the Service category at Dreamforce 2019.

Learn more

We provide services for these cloud solutions:

Sales Cloud

Sales Cloud
Salesforce Sales Cloud is the world's leading CRM solution. It gives you all the CRM capabilities you need to connect with your customers, close deals, and engage with them via social media and mobile devices. With Sales Cloud, you can improve customer satisfaction, grow your market share, and increase profitability.

Configure, Price, Quote (CPQ)
Modernise your business model with an integrated quote-to-cash solution.

Service Cloud

Service Cloud
For proactive, personalised and efficient customer service that:

  • emphasises the human element of your call centre
  • strengthens customer loyalty
  • improves customer dialogue and finds an answer to every question.

Field Service Lightning (FSL)
Connect your staff with Field Service Lightning to ensure intelligent and productive on-site customer service

Marketing Cloud

Marketing Cloud
The Marketing Cloud platform gives marketers the ability to create and manage campaigns and customer histories. Our specialist team will help you tailor the implementation to your exact needs to take full advantage of this versatile tool: Email Studio, Mobile Studio, Social Studio, Advertising Studio, Web Studio, Journey Builder, Audience Builder and many more.

Pardot
With this marketing automation platform, you can extend your B2B marketing to new channels: Online, cloud and social media. It includes email marketing, lead nurturing, ROI reporting, social marketing, and sales intelligence – everything you need for successful marketing.

B2B Commerce Cloud

This comprehensive B2C and B2B platform connects your commerce to service, marketing, and sales channels.

Salesforce Einstein 

Use this artificial intelligence tool to spot opportunities, predict outcomes, get recommendations, and more.

Cloud Platform

The Salesforce platform combines all the cloud computing tools and automation you need for breakthrough mobile and social media apps. Our Salesforce specialists can help you customise your Salesforce-based CRM to meet the specific needs of your business. For example:

  • create customer apps
  • design websites
  • deliver digital marketing campaigns
  • manage data in the Salesforce Cloud database
  • optimise workflows

and much more.

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Contact us

Jens Christian Zwenger

Jens Christian Zwenger

Partner, PwC Germany

Tel: +49 89 5790-6684

Michael Graf

Michael Graf

Lead Customer Transformation DE & EU, PwC Germany

Tel: +49 151 11135371

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