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PwC & Salesforce

Cloud computing services for outstanding customer service

Your expert

Jens Christian Zwenger is the Salesforce Alliance Leader at PwC Germany

Jens Christian Zwenger
Salesforce Alliance Leader at PwC Germany
Tel: +49 89 5790-6684
Email

PwC integrated cloud services and Salesforce

At PwC, we work at the intersection of technology and business to create innovations that delight your customers and empower your customer service team members. We help you provide your clients and employees with seamless access to cloud-based platform services, infrastructure, and solutions, anywhere, anytime. We do this by combining our technical and strategic expertise with Salesforce technology. Through our Salesforce-based solutions – which have won several awards – you can transform your business process management (BPM) by automating and integrating core business processes quickly.

PwC services powered by Salesforce

Commercial Excellence for process management

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Service Excellence for customer experience

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Retail Clienteling solution for customer engagement

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MuleSoft for connecting applications

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OneBank for unified banking

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Supplier Relationship Management

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Always on Workforce for staff engagement

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Customer Centric Internet of Things

The future is happening now. To help you meet your businesses’ and customers’ needs we’re introducing a new offering enabling future-driven use cases: Customer Centric Internet of Things (CCIoT).

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Our Salesforce awards

The analyst community regularly recognises us as a CRM and Salesforce implementations leader. We are also regularly recognised by the CRM community at the Global Strategic Partner Innovation Awards. Since we began participating in the awards programme in 2013, we have won more awards than any other systems integrator.

Partner Innovation Award

Dreamforce 2019: PwC Germany receives the Partner Innovation Award for our Field Service Lightning Installation at an Industrial Service Provider

Global Strategic Partner Innovation Award

12-time winner of the Salesforce Global Strategic Partner Innovation Award

Lightning Trailblazer Award

Five-time winner of the Lightning Trailblazer Award

Partner Innovation Award

Dreamforce 2018: PwC receives three Partner Innovation Awards at Dreamforce 2019

2020 - Winner of the Salesforce Partner Innovation Award in the Marketing category.

Our experts helped an international automotive manufacturer roll out intelligent and data-driven marketing globally; we optimised the entire personalisation and retargeting based on the Salesforce Marketing Cloud and Audience Studio. IDC awarded us the Salesforce Partner Innovation Award in the Marketing category for this ambitious project.

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Winner of the Salesforce Partner Innovation Award in the Service category.

Our experts helped Leadec, a foremost industrial services provider, digitise its core business processes with Salesforce and optimise its sales and service processes. For this far-reaching project, we were awarded the Salesforce Partner Innovation Award in the Service category at Dreamforce 2019.

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We provide services for these cloud solutions:

Sales Cloud

Sales Cloud
Salesforce Sales Cloud is the world's leading CRM solution. It gives you all the CRM capabilities you need to connect with your customers, close deals, and engage with them via social media and mobile devices. With Sales Cloud, you can improve customer satisfaction, grow your market share, and increase profitability.

Configure, Price, Quote (CPQ)
Modernise your business model with an integrated quote-to-cash solution.

Service Cloud

Service Cloud
For proactive, personalised and efficient customer service that:

  • emphasises the human element of your call centre
  • strengthens customer loyalty
  • improves customer dialogue and finds an answer to every question.

Field Service Lightning (FSL)
Connect your staff with Field Service Lightning to ensure intelligent and productive on-site customer service

Marketing Cloud

Marketing Cloud
The Marketing Cloud platform gives marketers the ability to create and manage campaigns and customer histories. Our specialist team will help you tailor the implementation to your exact needs to take full advantage of this versatile tool: Email Studio, Mobile Studio, Social Studio, Advertising Studio, Web Studio, Journey Builder, Audience Builder and many more.

Pardot
With this marketing automation platform, you can extend your B2B marketing to new channels: Online, cloud and social media. It includes email marketing, lead nurturing, ROI reporting, social marketing, and sales intelligence – everything you need for successful marketing.

B2B Commerce Cloud

This comprehensive B2C and B2B platform connects your commerce to service, marketing, and sales channels.

Salesforce Einstein 

Use this artificial intelligence tool to spot opportunities, predict outcomes, get recommendations, and more.

Cloud Platform

The Salesforce platform combines all the cloud computing tools and automation you need for breakthrough mobile and social media apps. Our Salesforce specialists can help you customise your Salesforce-based CRM to meet the specific needs of your business. For example:

  • create customer apps
  • design websites
  • deliver digital marketing campaigns
  • manage data in the Salesforce Cloud database
  • optimise workflows

and much more.

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Contact us

Jens Christian Zwenger

Jens Christian Zwenger

Partner, PwC Germany

Tel: +49 89 5790-6684

Michael Graf

Michael Graf

Lead Customer Transformation DE & EU, PwC Germany

Tel: +49 151 11135371

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