Application Evolution Services: Digital Agents

Discover how PwC’s Application Evolution Managed Services brings safe, goal‑driven AI agents into daily operations – with humans in control and full audit trails. Watch our short videos to meet the Customer Interface, Troubleshooting, and Evolution Agents that deflect tickets, speed recovery, and help you release faster.

Run your own AI agents – or have us run them for you?

Users ask in natural language across your help desk and chat, and get instant, trusted answers while approved actions happen without delay. The Helpdesk Agent resolves common questions, the Knowledge Agent keeps content fresh from solved cases and updates, and the Service Request Agent completes tasks like access resets or software setup. Everything is multilingual, fully auditable, and governed with humans in control.

Is AI only for generic answers – or can it improve your workflows?

The Detection Agent filters trivial alerts and opens precise incidents, the Diagnosis Agent runs safe checks, compares against known patterns, and explains likely root causes in clear language, and the Remediation Agent tests fixes in a safe environment, applies them after approval, and watches the results. Expect fewer false alarms, clearer explanations, and faster recovery – while you stay fully in control.

Still building applications manually – or ready for the future?

Continuously improve how you plan, build, test, and document by closing the loop from production back to planning. A Story Design Agent turns feedback into high‑impact ideas with clear goals and success criteria, an Automated Testing Agent writes, maintains, and runs tests before every release, and an Automated Documentation Agent keeps technical and how‑to guides in sync with the latest changes. Release faster with higher quality, full traceability, and developer oversight.

Heavy ticket workload – or ready to put your dev team to work more effectively?

Plug your operations into AES for end‑to‑end help: ServiceNow, Jira, Slack, knowledge bases, and identity all connected with safety guardrails. Goal‑driven AI workers triage issues, answer instantly from trusted knowledge, keep answers fresh by learning from resolved cases and updates, and execute approved tasks like access resets or provisioning status. Faster deflections mean faster SLAs and happier users – always with humans in the loop.