Putting people at the heart of transformation

Change management

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Your expert in case you have questions

Susanne Schmutzler
Partner Change Management in Workforce Transformation, PwC Germany
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Putting people first

Your environment is changing rapidly: digitalisation, new technologies, and dynamic markets are posing new challenges to businesses every day. The key to success lies in your organisation’s ability to adapt and this doesn’t start with processes or tools, but with people.

We can support you in placing your employees at the centre of your transformation journey. In this way, change is not only implemented but truly lived – with a clear vision, targeted capability building, and firm integration into daily work.

Your challenge

You know that professional change management is decisive for the success of your transformation. But you need a partner who takes responsibility – with experience, proven methodologies, and a strong network. Whether it’s a focused project or a global transformation, we will stand by you as a reliable, equal partner.

Our offer: we design change holistically and in a way that fits your organisation. From well-defined change processes to company-wide transformation, our experienced team, international network, and flexible resources will support you in achieving both quick wins and sustainable impact. Our commitment: to shape change effectively, measure its impact, and implement it pragmatically.

Shaping change together

Successful transformation thrives on the interplay of strategy, methodology, and trust. Our promise: we listen, we think alongside you, and we stay by your side – from the first spark to implementation that lasts.

“Change only succeeds when we make it together. That is why our commitment goes beyond setting standards or applying methods – it means being a reliable partner who listens, contributes ideas, and stays put. We tread this path with you.”

Susanne Schmutzler,Partner Change Management in Workforce Transformation, PwC Germany

Let’s talk

We look forward to working with you to make your transformation a success – for your business and your people.

Make change a competitive advantage

70%

of transformations fail due to a lack of user adoption and behavioural change.

Source: PwC, NextGen Change, 2025
37%

of CEOs believe their business will not be viable in ten years without a change of course.

Source: PwC’s 28th Annual Global CEO Survey, 2025
32 %

of executives cite lack of workforce acceptance of change as the greatest challenge in digital transformation.

Source: PwC 2022
93%

of strategic digital initiatives are not fully adopted by employees.

Source: PwC Global IQ Survey, 2020

What is your greatest challenge? Find your answer here, with us

“Making S/4HANA a success on both the technical and human level by implementing systems while engaging people.”

“Your HR service landscape with people at the centre – digital, efficient, and a true strategic partner to the business.”

“You need robust supply chains and a clear path to get there. We bring the workforce into the equation.”

“Your GenAI strategy – integrating sustainably, empowering employees, and optimising processes for maximum value.”

“Regulatory requirements present an opportunity for change, the future, and resilience.”

“Digital training methods with adoption platforms – your key to rapid system adoption.”

“Your successful transformation: flexible working models that connect and guide you into the new world of work.”

“Create a modern, dynamic and agile way of working – tailored to your corporate culture.”

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Designing transformation that delivers – human, data-driven, and holistic

Change management

Do you want change that is tangible in everyday work and delivers measurable results? We provide holistic and end-to-end support: together, we will refine your vision and change story, define roles (RACI), and develop your tailored roadmap. Implementation is agile and in short sprints, with pragmatic transition solutions and quick wins that rapidly build trust.

With the Change Cockpit, you always have full transparency regarding progress and risks. We ensure sustainable embedding through clear review cycles and structured handover to the line organisation.

Shaping targeted communication

You need clear, timely, and target group-oriented communication to ensure that your transformation takes hold sustainably. We provide you with precise messages and narratives (why, what, and how), a stakeholder matrix, town hall kits, email sequences, and other tailor-made materials. A central Q&A hub (optionally AI-supported) ensures that knowledge is easy to find. We measure the impact in terms of reach, understanding, and feedback loops. This ensures that the right information reaches the right people at the right time.

Strengthening adaptability

Your ability to adapt with agility will determine your success. We establish a robust change framework (roles, decision logic, and rituals) and strengthen your capabilities in a targeted way – through individual coaching, practice-oriented guidelines, and comprehensive toolkits. A change agent network with a clear mandate acts as a strong multiplier, while communities of practice and train-the-trainer approaches scale knowledge across the entire organisation. We then measure the impact on the basis of adoption, time-to-value, and the implementation rate of decisions. In this way, we foster sustainable adaptability within your company.

Building knowledge and skills

When learning is experienced as valuable and practical, sustainable movement emerges in everyday work. We meet your employees where they are and offer blended learning through a combination of practice-oriented training, concise micro-learnings, and interactive e-learnings. Tailor-made, role-based learning paths and on-the-job learning ensure the direct transfer of knowledge into daily practice. We specifically strengthen leaders in focused 90-minute coaching sessions. The success of our measures becomes directly visible where the work takes place. In this way, learning becomes effortless and the adoption of new things becomes second nature.

Meet the team

Our NextGen Change approach

Introducing NextGen Change – PwC’s people-centred approach that goes beyond traditional change management to transform your organisation.

This approach is based on three central pillars: the targeted activation of leaders and employees, personalised experiences, and essential skills and behaviours.

These pillars are supported by ten capabilities that will enable you to forge a path for change tailored to the needs of your workforce strategies and strategic programmes.

“NextGen Change stands for relevance: we understand the needs of your employees and design experiences that change behaviour, both tangibly in everyday life and measurably in results.”

Susanne Schmutzler,Partner Change Management in Workforce Transformation, PwC Germany

Our PwC change experts

Change with conviction, heart, and hand.

Change is not just our profession – it is our passion. For us, people are always at the centre. With an interdisciplinary team of more than 50 change experts, we accompany organisations across industries through complex transformation processes – from strategic transformations to the introduction of new technologies such as SAP S/4HANA.

What makes us stand out?

We think about change holistically and focus on where it truly makes an impact: with people.

We bring structure to dynamic situations, create orientation, and enable genuine participation.

We act with clarity, empathy, and a keen sense for the specific needs of your organisation. Pragmatic in implementation, precise in results.

Our strength lies in the combination of methodological expertise, operational delivery capability, and a deep understanding of organisations in motion. We work in partnership with our clients – always with a clear focus on impact and sustainable success.

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Contact us

Susanne Schmutzler

Susanne Schmutzler

Partner Change Management in Workforce Transformation, PwC Germany

Tel: +49 175 5767418

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