Robotic Process Automation

Tailored automation of software-based processes

Your expert for questions

Katrin Hamann
Director at PwC Germany

Tap into the potential of intelligent process automation

With the trend of digitalization gathering pace, core processes at successful organizations are becoming increasingly dependent on software. Some of these software-assisted processes nevertheless consist of time-consuming and repetitive processes that are performed manually by human users. With the assistance of robotic process automation, such rule-based tasks can be performed both automatically and around the clock. Special software bots reproduce the actions of human users directly via user interfaces. The highlight here is that the underlying systems and technologies do not need to be adjusted. The costs are very low in comparison to other automation solutions. This means that robotic process automation (RPA) frees up resources and makes major contributions towards companies’ internal digital strategies.

Facts and figures about robotic process automation


of the companies queried are already using RPA.


of the companies are currently using one to five bots.


of RPA users do not stop relying on employees.


of RPA users are either satisfied or very satisfied with their solutions.

Success in process automation based on experience and the right strategy

Can bots be used at your company and, if so, how? How widespread is the technology exactly and what specific tasks are digital assistants and robots most frequently used for? We will assist you in answering these questions and will guide you throughout your entire journey – from strategy to implementation. Our team brings know-how in robotic process automation together with process transformation excellence and technological expertise. The RPA network of PWC consists of more than 1,000 certified RPA developers. In Germany alone, we have successfully completed more than 100 projects in the area of robotic process automation. Together with you, we will tap into the benefits of process automation for your company, your management and your employees.

Overview of our services

Tool-based process analysis

Using a targeted and system-based analysis that applies process mining, we are able to examine and analyze the suitability of processes for automation in a structured manner. Our RPA and process mining experts have developed an RPA Cockpit that enables you to ascertain the potential benefits of process automation and gives you a transparent and comprehensible overview of its advantages.

Process design

We are always ready to assist you in our role as holistic and end-to-end process experts. We are familiar with the typical points of leverage for optimizing processes – both with the help of digital assistants and robots and independently of them. Together, we will assess the level of maturity that you have reached, the strategy that you are pursuing and the degree to which automation solutions will generate added value within your processes.

Audit & compliance service

With our holistic risk and control framework, you will always have an eye on compliance with the requirements for your RPA business model. Using our own tools, such as the PwC RPA Governance Assessment or the RPA Framework Maturity Assessment, we will also carry out qualified audits of RPA solutions not implemented by us. This will provide transparency so that you can be on the safe side.


From modular self-study and a customer-specific RPA academy for managers and senior staff through to technical implementation of concepts – we are a one-stop service provider. Together with the Digital Business University (DBU) and our partner UiPath, we create RPA ecosystems for learning and teaching at all levels of the company – from management through to development and staff.  


Only a holistic automation strategy can bring about sustainable benefits from RPA. In this context, we see five key dimensions: organization, governance, people & culture, technology and processes. We will advise and assist you in specifying your automation strategy, will share our experience when it comes to selecting service providers and will work with you to prepare training concepts for your upskilling journey.

Managed services

Automation as a service (AaaS): a managed service – you operate the platform while we, as a managed service provider, are responsible for the business-led automation lifecycle, which encompasses the initial automated identification of opportunities as well as maintenance assisted by artificial intelligence.

Scaling & hyper-automation

Robotic process automation is a good starting point for further automation projects. We will share our experience with you and assess further potential measures, from the simple incorporation of complementary technologies such as process mining and task mining through to the integration of AI components such as machine learning. In this context, we will advise and support you with organizational questions, such as how to develop a center of automation so that solutions can be scaled up successfully.


We will advise and assist you from the establishment of a proof-of-concept and bot development through to the definition and safeguarding of development standards – using either conventional or agile approaches. Working together with you, we will analyze your IT requirements and develop scalable IT infrastructure. In this context, we will not only consider what technology you are already using, but also what the future holds.

Case studies

Initial situation

An international intralogistics company faced the challenge of digitalizing all administrative processes within its corporate group, which has operations around the world. In order to assist its various corporate divisions with this transformation, the company pooled its internal RPA expertise into one global competence center. It was envisaged that the team would be able to improve the company’s financial processes within one year with the implementation of 40 bots. The objective was to free up greater resources for supporting projects. The company-wide automation strategy was to serve as the basis for doing so.

Our solution

We initially defined an RPA target operating model for the customer. In this context, we focused on the five dimensions of governance, organization, processes, employees & corporate culture and technology and defined an RPA architecture as well as the IT infrastructure. We subsequently assisted the customer with the evaluation, selection and automation of processes within the context of pilot projects. The objective here was to bring about success stories and thus bolster confidence in RPA technologies. Building on the initial successes, we helped the customer to identify, evaluate and prioritize further areas of application. For the practical implementation of RPA solutions across a wide range of processes, we assisted the customer in, among other tasks, applying a comprehensive approach to training and coaching. Furthermore, we assumed the task of bot maintenance as part of a managed services arrangement.

Added value for the customer

With the assistance of PwC, the customer was able to embed the use of RPA technology within its global organizational arrangements in a sustainable manner. By establishing a scalable and secure RPA IT infrastructure and building up its know-how, the company was able to reach a major milestone in its digital transformation.

Initial situation

A German food corporation had set the objective of digitalizing all its administrative functions and assisting the employees with their day-to-day business. Following a successful pilot phase, the company decided to develop its own RPA team within the IT department that would be overseen by the Chief Digital Officer and closely linked to the company’s administrative functions. The team was given the task of improving process quality and efficiency using RPA in order to drive forward the digitalization of the company. 

Our solution

Our first step was to assist the customer in developing a proof of concept to serve as an internal showcase and thus raise awareness about the various possibilities of RPA throughout its global organization. Building upon this basis, we developed a target operating model (TOM) as well as suitable RPA standards and analyzed the potential benefits of automation for finance, HR sales and IT. At regular coaching sessions we familiarized the company's staff with RPA implementation in general, the infrastructure design as well as the UiPath and TOM processes. This means that the company was able to establish not merely its own RPA team, but an entire network consisting entirely of its own internal resources. Furthermore, we advised the company on the selection for its initial license procurement as well as on setting up the infrastructure so as to facilitate the development of its in-house automation projects.

Added value for the customer

Thanks to its close cooperation with the experts from PwC, the customer was able to bring about a broad understanding of RPA throughout its entire organization while simultaneously developing strong RPA know-how within the company. The company is also enjoying the benefits of defining and implementing a sustainable operating model that fulfills both internal and RPA standards. This means that it was possible to offer a comprehensive range of automation services for all administrative functions.

Initial situation

The shared service center of a media corporation had set the objective of improving its processes in the area of finance and accounting by means of standardization and automation. Furthermore, the customer sought to use a customer-oriented and agile approach to develop a center of excellence. It was envisaged that this would entail employee participation, actively fostering their skills (e.g. agile work methods) and setting up data-driven forms of process management (e.g. process mining).

Our solution

For the customer’s finance, accounting and tax department, we developed and implemented a digitalization strategy and roadmap. This included, among other measures, the implementation of an RPA quality process that specifies risk management procedures. In addition, a policy was drawn up to ensure the compliance of all automated processes. Furthermore, we established a modern organizational culture for the customer with new rules and responsibilities. In order to bring employees along on this journey, we conducted workshops for cultural transformation and technical training. Implementation was particularly rapid in this case because we conducted pilot projects at an early stage while drawing up the strategy. In addition, we assisted the customer with a process mining analysis of potential process bottlenecks and potential RPA benefits. 

Added value for the customer

The customer benefited from a holistic digitalization strategy and an operationalized roadmap. This provided the basis for the far-reaching digitalization of administrative functions, thus making it possible to offer efficient and high-quality services and give employees the capabilities needed for the transformation. In addition, the company was able to develop a group-wide center of excellence to assist with process automation by means of RPA. As a result, the customer was able to achieve quantifiable efficiency and quality improvements within one year.

"RPA provides you with new coworkers that perform repetitive tasks around the clock. This frees up resources and reduces employee workloads so there is more time to focus on truly demanding tasks."

Katrin Hamann,Director at PwC Germany
Follow us

Contact us

Katrin Hamann

Katrin Hamann

Partnerin, PwC Germany