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Your expert for questions
Director at PwC Germany
With the trend of digitalization gathering pace, core processes at successful organizations are becoming increasingly dependent on software. Some of these software-assisted processes nevertheless consist of time-consuming and repetitive processes that are performed manually by human users. With the assistance of robotic process automation, such rule-based tasks can be performed both automatically and around the clock. Special software bots reproduce the actions of human users directly via user interfaces. The highlight here is that the underlying systems and technologies do not need to be adjusted. The costs are very low in comparison to other automation solutions. This means that robotic process automation (RPA) frees up resources and makes major contributions towards companies’ internal digital strategies.
of the companies queried are already using RPA.
of the companies are currently using one to five bots.
of RPA users do not stop relying on employees.
of RPA users are either satisfied or very satisfied with their solutions.
Can bots be used at your company and, if so, how? How widespread is the technology exactly and what specific tasks are digital assistants and robots most frequently used for? We will assist you in answering these questions and will guide you throughout your entire journey – from strategy to implementation. Our team brings know-how in robotic process automation together with process transformation excellence and technological expertise. The RPA network of PWC consists of more than 1,000 certified RPA developers. In Germany alone, we have successfully completed more than 100 projects in the area of robotic process automation. Together with you, we will tap into the benefits of process automation for your company, your management and your employees.
Using a targeted and system-based analysis that applies process mining, we are able to examine and analyze the suitability of processes for automation in a structured manner. Our RPA and process mining experts have developed an RPA Cockpit that enables you to ascertain the potential benefits of process automation and gives you a transparent and comprehensible overview of its advantages.
We are always ready to assist you in our role as holistic and end-to-end process experts. We are familiar with the typical points of leverage for optimizing processes – both with the help of digital assistants and robots and independently of them. Together, we will assess the level of maturity that you have reached, the strategy that you are pursuing and the degree to which automation solutions will generate added value within your processes.
With our holistic risk and control framework, you will always have an eye on compliance with the requirements for your RPA business model. Using our own tools, such as the PwC RPA Governance Assessment or the RPA Framework Maturity Assessment, we will also carry out qualified audits of RPA solutions not implemented by us. This will provide transparency so that you can be on the safe side.
From modular self-study and a customer-specific RPA academy for managers and senior staff through to technical implementation of concepts – we are a one-stop service provider. Together with the Digital Business University (DBU) and our partner UiPath, we create RPA ecosystems for learning and teaching at all levels of the company – from management through to development and staff.
Only a holistic automation strategy can bring about sustainable benefits from RPA. In this context, we see five key dimensions: organization, governance, people & culture, technology and processes. We will advise and assist you in specifying your automation strategy, will share our experience when it comes to selecting service providers and will work with you to prepare training concepts for your upskilling journey.
Automation as a service (AaaS): a managed service – you operate the platform while we, as a managed service provider, are responsible for the business-led automation lifecycle, which encompasses the initial automated identification of opportunities as well as maintenance assisted by artificial intelligence.
Robotic process automation is a good starting point for further automation projects. We will share our experience with you and assess further potential measures, from the simple incorporation of complementary technologies such as process mining and task mining through to the integration of AI components such as machine learning. In this context, we will advise and support you with organizational questions, such as how to develop a center of automation so that solutions can be scaled up successfully.
We will advise and assist you from the establishment of a proof-of-concept and bot development through to the definition and safeguarding of development standards – using either conventional or agile approaches. Working together with you, we will analyze your IT requirements and develop scalable IT infrastructure. In this context, we will not only consider what technology you are already using, but also what the future holds.
"RPA provides you with new coworkers that perform repetitive tasks around the clock. This frees up resources and reduces employee workloads so there is more time to focus on truly demanding tasks."